- Shipping & Returns
Shipping & Returns
We currently ship every one of our products anywhere in the United States. International shipping is currently available to Europe, South America, and Asia.
Please also note that our shipping rates are based on the weight and/or shape of the product.
You may return new items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 5 business days of us receiving your returned item.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note that we cannot accept returns of strings that have been applied to your instrument for any period of time. Winding strings onto your bass immediately changes their structure and they can no longer be restocked "as new".